Marketplace Handled | No Awkward Meetups. We Handle It.

1. The Nature of Service
MarketplaceHandled.com (the "Service") acts as a third-party logistics and financial intermediary. We facilitate the transport of goods and the secure transfer of funds between independent Buyers and Sellers. Marketplace Handled is not the owner, seller, or manufacturer of any items handled.
2. Item Eligibility & Limitations
Size Restrictions: Our service is strictly limited to smaller, single-person loadable items.
Prohibited Items: We do not transport heavy goods (e.g., pianos, large safes), hazardous materials, or illegal contraband.
Condition Verification: While we provide "Proof of Collection" photos, we do not provide expert appraisal or technical testing of electronic or mechanical items.
3. Secure Escrow & Payment
Fund Custody: When a Buyer uses our Escrow service, funds are held securely until the point of collection.
Disbursement: Payment is issued to the Seller directly upon collection of the item by our representative.
Finality: Once the Seller has been paid and the item has been collected, the payment is considered final and non-refundable through the Service.
4. Item Condition & Liability
"As-Is" Status: Items are collected in the condition presented by the Seller. Marketplace Handled is not responsible for latent defects, internal electronic failures, or missing internal components not visible during a standard visual inspection.
Transit Protection: Marketplace Handled assumes responsibility for the physical condition of the item only during the window of transit (from the moment of collection until the "Item Delivered" status is triggered).
Documentation: We utilize a real-time verification system to provide timestamped, high-resolution visual proof of the item's condition at both pickup and delivery.
5. Cancellations & Fees
Logistics Fee: If a pickup is attempted but cannot be completed due to Seller absence, unresponsiveness, or the item being unavailable upon our arrival, the logistics portion of the payment is non-refundable to cover the cost of the journey and time.
Seller Conduct & Safety: We reserve the right to refuse service and cancel a pickup immediately if a Seller is abusive, threatening, or creates an unsafe environment. In such cases, the logistics fee remains non-refundable to compensate for the attempted service and the disruption of the schedule
Item Refund: In the event of a failed pickup where the Buyer has utilized our Escrow service, the funds held for the purchase of the item will be returned to the Buyer, minus the applicable logistics fee.
Buyer Cancellation: Buyers may cancel a request prior to the "Coordinating with Seller" stage without penalty.
6. Delivery
Operational Fulfillment Window Policy: To maximize logistics efficiency and keep platform courier fees competitive, Marketplace Handled operates on a multi-point cluster optimization model. All items booked through the platform are guaranteed for final delivery to the buyer no later than 3 days following the date of successful collection from the seller.